Support
Talk to a human.
Not a queue.
Every request lands in front of an operator. Pro and Team get business-hours turnaround; Enterprise is 24/7. Pre-empted answers below cover the most common questions — the form routes everything else.
Common questions
Try this first.
I was charged the wrong amount.
Open the billing portal for itemized invoices and proration history. If something still looks off, submit a request below with topic billing and the invoice ID — we credit within 5 business days.
Is the platform down?
Check /status first — it probes Supabase, Vercel, GitHub, and Stripe in real time. If the indicator is green but you're still seeing failures, send the form below with topic outage and your project ID.
I have a feature idea.
Send it through with topic feature. We triage every request inside our planning system; if it lands on the roadmap you'll get a link to the phase + an ETA bracket.
I found a security issue.
Submit with topic security — those land in our incident queue immediately. For higher-trust disclosure, email security@magicbornstudios.com.
Send a request
Tell us what you need.
Submissions route to email or Discord depending on which channel we have configured today. Either way you get a reference ID on submit; reply lands in your inbox.